Online

FAQs

At the Home page, click on Login at the top right of the site. Or you can access the page from the menu of any page in the Online seminar section of this site.

If your account has expired and you have completed viewing the online seminar the renewal fee of $49 applies. As an account holder, you will be provided with the link to this when you try to login to your account. If you have not completed your viewing we will renew it free of charge. Please email us providing your username if different from the email you are using to get in touch and we will take care of this.

If you have high speed (broadband) internet you should have the required speed. You can also check your speed here: http://www.speakeasy.net/speedtest/ If your download speed is 1 MB or more you will not have difficulties.

Once you start viewing the account it will remain active for one month. The objective of the online seminar, like the live seminar, is to get smoke-free the day you view the program. You will smoke a final cigarette at the end of Part 5. In the vast majority of cases there is no need to watch the seminar again as smoking will no longer be a part of your life. You are free! For those clients who need a bit of additional reinforcement in the first month, the account stays active to enable you to do this. But the key is to make smoking a thing of the past and move on with the rest of your life!

Your username is the email address you used to register your account. If you have forgotten the password and cannot login, please email us providing your username email address and password you wish to use and we will assist within 24 hours.

If you have not been able to complete viewing all six parts of the program within the one months' validity, please use the contact form to email us providing your user name email address and/or the date of purchase so we can assist. If you have completed viewing and wish to extend your account, there is a $49 renewal fee. You will be provided with this link when you attempt a login.

Please note that if you have paid by echeck, this payment will not clear for 5 days. For immediate access payments need to be by credit card. Please email us if you would like to switch your payment to credit card instead. A representative will contact you as soon as possible.

a) The online seminar can be viewed on all devices including desktop computers, tablets and smart phones. If your computer is very old it may not be compatible with the webcast

b) The problem could be with a slow internet connection. This happens from time to time and to resolve this please close your browser completely and re-open and login again. If the problem is not resolved you may need to re-start your computer.

N.B. Common browser errors can be easily resolved by either refreshing your browser or if that does not work by clicking your Control key and F5 key (located at the top of your keyboard) simultaneously.

c) Your account may have expired. If you have viewed it more than a month ago, and  have not finished your viewing please contact us by emailing info@theeasywaytostopsmoking.com

Please use the contact form to email us providing as much detail as possible or feel free to call us. Calls after office hours ET, will be returned the next business day.

We only offer the stop smoking online program as well as seminars and books, at the present time.